09 NCAC 06C .0216          ASSESSING PSAP OPERATIONS

(a)  The Board shall conduct annual reviews of PSAP operations to determine whether a PSAP meets the requirements of Section .0200 of these Rules. Reviews shall be conducted by at least two persons selected by the Board based on each person's knowledge and experience of 911 systems and PSAP operations.  The Board shall provide notice to a PSAP at least 90 days in advance of a review.  The notice shall include the scope of the review and shall identify the reviewers.

(b)  A written report shall be provided to a PSAP within 30 days of the date of review.  The report shall state any deficiencies that identify a failure to fulfill the requirements of Section .0200 of these Rules.

(c)  The report shall include procedures and recommendations to remediate the identified deficiencies.  PSAPs shall respond to the report no more than 30 days following receipt and identify actions taken or planned to remediate deficiencies.

(d)  Notwithstanding the annual review in Paragraph (a) of this Rule, a PSAP having no deficiencies or remediating deficiencies identified within 30 days of the report delivery date shall not be subject to review for three years.

 

History Note:        Authority G.S. 62A-42(a)(4); 62A-42(a)(5);

Eff. July 1, 2016.