11 NCAC 04 .0420             WRITTEN CONFIRMATION OF ORAL AGREEMENTS

(a)  If an insurer, by telephone or otherwise, accepts liability or advises a claimant to have damaged property repaired with the understanding that the insurer will pay or reimburse the claimant, the insurer shall, if requested by the claimant, promptly confirm the understanding in writing.  Such writing shall clearly state the responsibility assumed by the insurer for payment of incurred costs.

(b)  If so requested by the claimant, the insurer or its representative shall confirm in writing all other oral agreements between itself or its representative and the claimant.

 

History Note:        Authority G.S. 58-2-40; 58-3-100; 58-63-15;

Eff. December 15, 1979.