(a)  The Commission hereby accredits as its telecommunicator certification training program, the 47-hour Telecommunicator Certification Course developed by the North Carolina Justice Academy.

(b)  Each Telecommunicator Certification Course shall include the following identified topic areas and approximate minimum instructional hours for each area:

(1)           Orientation                                                                                                                                            2 hours

(2)           Introductory Topics for the Telecommunicator                                                                            2 hours

(3)           Interpersonal Communication                                                                                                          4 hours

(4)           Civil Liability for the Telecommunicator                                                                                      4 hours

(5)           Telecommunications Systems and Equipment                                                                              2 hours

(6)           Overview of Emergency Services                                                                                                    9 hours

(7)           Communications Resources                                                                                                              2 hours

(8)           Call Reception, Prioritization, and Resource Allocation                                                              6 hours

(9)           Broadcasting Techniques, Rules, and Procedures                                                                         6 hours

(10)         Telecommunicator Training Practicum                                                                                          8 hours

(11)         State Comprehensive Examination                                                                                                 2 hours

TOTAL HOURS                                                                                                                                                  47 hours

(c)  Consistent with the curriculum development policy of the Commission as published in the "Telecommunicator Certification Course Management Guide", the Commission shall designate the developer of the Telecommunicator Certification Course curricula and such designation shall be deemed by the Commission as approval for the developer to conduct pilot Telecommunicator Certification Courses. Individuals who complete such a pilot Telecommunicator Certification Course offering shall be deemed to have complied with and satisfied the minimum training requirement.

(d)  The "Telecommunicator Certification Training Manual" as published by the North Carolina Justice Academy shall be used and shall automatically include any later amendments and editions of the incorporated matter to apply as the basic curriculum for the Telecommunicator Certification Course. Copies of this manual may be obtained by contacting the North Carolina Justice Academy, Post Office Box 99, Salemburg, North Carolina 28385-0099.

(e)  The "Telecommunicator Certification Course Management Guide" as published by the North Carolina Justice Academy shall be used and shall automatically include any later amendments, editions of the incorporated matter to be used by certified school directors in planning, implementing and delivering basic telecommunicator training. The standards and requirements established by the "Telecommunicator Certification Course Management Guide" must be adhered to by the certified school director. Each certified school director shall be issued a copy of the guide at the time of certification at no cost to the accredited school.

(f)  Institutions may offer to deliver the Telecommunicator Certification Course after the Commission has approved the institution's pre-delivery report documenting who will be teaching the blocks of instruction for each course offering.


History Note:        Authority G.S. 17E‑4(a);

Temporary Adoption Eff. March 1, 1998;

Eff. August 1, 1998;

Amended Eff. April 1, 2001;

Pursuant to G.S. 150B-21.3A, rule is necessary without substantive public interest Eff. March 6, 2018.